We service your computer where it is... over the internet, or in our local area, we service onsite. You pay NOTHING if we do not fix your computer. Most of our repair services are completed via the internet. If your computer cannot be repaired over the internet, we come to you. If your computer must be brought in, we pick-up, then deliver, re-set-up and test your computer to verify that the repair is complete before you pay for our services. When you connect to our service agent and we resolve your problem, it's just like we're there. Watch your screen to see all we are doing. Connection may be closed by you at any time. You must connect to us, we cannot initiate contact. Connection completely self deletes after service. High grade encryption for your privacy. Training through online collaboration and webinars, Data recovery, Print and Web design services are also offered.