Orem Rehabilitation & Skilled Nursing

About

We are Orem Rehabilitation & Skilled Nursing in Orem, Utah, and we have elevated healthcare to seniors beyond anything long-term care has seen. At Your Service It’s time for you to get the care you need, and when you’re in the hands of Orem Rehabilitation & Skilled Nursing, you can rest assured that you’re getting the best there is. We strive every day to be the skilled nursing facility of choice in our community, so we make sure that each day you spend with us is filled with the caliber of service that will make your stay comfortable, safe and therapeutic. The entire staff will know you by name, and each day when we greet you, we’ll ask you how you are, and whether there is anything we can do for you. We never forget that you’re our valued guest, and the reason we’re here! And remember, if you have a special request, please don’t hesitate to ask. That’s why we’re here – for you! World Class Hospitality Service Like You’ve Never Seen Not only is our staff top-notch, our service is too. We’ve actually studied with the best the hospitality industry has to offer: The Ritz Carlton. The Ritz Carlton training led to our mission statement, quality standards, and even a pocket-sized assistant: the use of private “secret service-style” radios that DRAMATICALLY cuts down the time it takes for our staff to communicate with each other, thus increasing their response time and effectiveness! Our staff loves it, and our patients truly benefit! OUR “SERVICE” ETHIC : SMILE and actively greet residents and guests. Eye Contact Make EYE CONTACT even in passing. RECOGNIZE residents and guests by using their names. Voice Use an attentive, courteous, clear voice. Integrity All staff have INTEGRITY: we do what we say we’re going to do. Call Lights All staff will answer CALL LIGHTS as quickly as possible. EVERYONE , everywhere, all the time, shows their care for the residents. Family –Tailored Care Family Involvement Leads To Patient Success Together with our team of medical professionals, family involvement is crucial to the overall success of a loved one’s stay with us. Orem Rehabilitation & Skilled Nursing works with you and your family to ensure the very best care from the time you enter our doors until it’s time to return home. Step 1 is the initial meeting where, with you and your family, we learn important information about you and your needs and preferences. Next, in Step 2 , working with our interdisciplinary team of medical professionals you and your family design a Care Plan, a strategy that works toward our ultimate goal of helping you get better and go home. Step 3 is the Discharge Plan, an “exit strategy” designed to help you create a “road map” for returning home successfully and functioning at the highest level possible long into the future. Finally, Step 4

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