Factory Direct Mattress has a very simple goal: exceed your expectations in quality, price and customer service. As our valued customer, you'll have our entire organization behind this effort. All of our stores feature a wide selection of mattresses but we also offer some great deals in furniture in our Waterloo location as well as a huge mattress selection. QUALITY We work closely with our manufacturers to make sure the products we offer are absolutely the best quality we can buy. You'll receive the best materials available and the best warranty possible to back it up. PRICE To ensure you get the best price, we continually review our prices and find ways to save money. All our stores maintain the lowest overhead possible. We do not accept free trips, advertising money, or spiffs... we ask our manufacturers to use that money to lower our prices today so we can lower your prices tomorrow. CUSTOMER SERVICE Your satisfaction is paramount. Thus, customer service is extremely important. We strive to create a customer friendly culture that you will most certainly notice and appreciate. At Factory Direct Mattress Stores, we continue to grow and be successful because of repeat customers and referrals. The only way this can happen is if we perform at 100% in quality, price, and customer service. Each and every day, this is our goal and pledge to you. For more information visit our website: www.factorydirectmattressstores.com . Don't forget to follow us on Facebook and Twitter !